Refund Policy

Last updated: October 21, 2025

At KD’s Exquisite Events Planning & Custom Supplies, we take pride in providing quality event planning, décor, and personalized products. Because each order and event is customized to our clients’ specific needs, our refund and cancellation policies are designed to be fair while ensuring we can continue to provide excellent service.

1. Custom & Personalized Items

All custom-made or personalized items (including printed designs, vinyl products, acrylic signs, favors, and décor) are final sale and non-refundable once production has started or proofs are approved.

Please carefully review all design proofs, spelling, and color choices before giving final approval. We are not responsible for errors approved by the customer.

If a product arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will review the issue and offer a replacement or store credit at our discretion.

2. Event Planning, Rentals & Setup Services

A non-refundable deposit is required to secure your event date. This deposit covers initial planning, design consultation, and materials.
Deposits cannot be refunded but may be transferable to a new event date (subject to availability and approval).
Full payment is due by the date stated on your invoice or contract.
If full payment is not received by the due date, your event booking may be cancelled and the deposit forfeited.

Cancellations:

If you cancel more than 30 days before your event, you may receive a partial credit toward a future booking.
If you cancel less than 30 days before the event, all payments made are non-refundable due to materials and labor already allocated.
Rescheduling requests must be submitted in writing and are subject to availability.

3. Refunds for Products or Orders

We do not offer refunds for:

Change of mind after an order is confirmed
Incorrect personalization details provided by the customer
Orders delayed due to shipping carrier issues or weather-related events

If an item is damaged in transit, please notify us within 48 hours of receiving your order with clear photos of the damage and packaging. We will work quickly to resolve the issue.

4. Shipping Delays

We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer. Once an order is shipped, it is beyond our control.

5. Refund Processing

If a refund or credit is approved:

It will be processed within 7–10 business days to the original payment method or as store credit.
Refunds may take additional time to appear depending on your bank or payment provider.

6. No-Show or Access Issues

If our team is unable to complete setup or delivery due to venue restrictions, client delays, or lack of access, the client remains responsible for the full payment and no refund will be issued.

7. Contact Us

For questions or refund requests, please contact us